uPerform AutoUpdates will not install, even though no browsers are open

Symptoms

  • While running the uPerform Auto Update a message pops up "Update cannot be completed with the Edge browser open" even though no browsers are open

Environment

  • Product: uPerform
  • Version: Cloud

Cause

Edge and Chrome browsers have a setting:

 

Resolution

  1. Open Microsoft Edge.
  2. Click the menu button with three dots at the top-right corner.
  3. Select  “Settings” from the drop-down menu.
  4. Scroll down and click “System and performance” from the sidebar on the left.
  5. Turn off the switch next to “Continue running background apps when Microsoft Edge is closed.” 
  6. Reboot your computer
  7. Run the AutoUpdate.

Steps for Chrome:

  1. Click the menu button with three dots at the top-right corner.
  2. Select  “Settings” from the drop-down menu.
  3. Scroll down and click “System” from the sidebar on the left.
  4. Turn off the switch next to “Continue running background apps when Google Chrome is closed.” 
  5. Reboot your computer
  6. Run the AutoUpdate.

 

Additional Information

How-prevent-new-Microsoft-edge-running-background-windows-11

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