How to upload files to tickets on the Intelligence Hub

Objective

To upload a file for the uPerorm Support team after submitting a ticket on the Intelligence Hub.

Environment

• Browser: Microsoft (R) Edge, Google (R) Chrome, or Mozilla (R) Firefox

Procedure

Note: You cannot upload or attach files while submitting the ticket. You must submit the ticket first and then upload the files.

1. Log into the Intelligence Hub (https://support.uperform.com).
2. Click My Activities.
   
3. Click the ticket Subject to which you would like to upload files.
4. On the bottom right portion of the screen, under the Upload/Download Files heading, click the button Click Here to Authorize. 
   Note: If this is the first time you are uploading/downloading files from your ticket, you will need to authorize. If you delete your browser cache or use a different browser, you will need to authorize again.
5. After the page reloads, click +Add File button to upload files.