How to upload files to tickets on the Intelligence Hub


To upload a file for the uPerorm Support team after submitting a ticket on the Intelligence Hub.


  • Browser: Microsoft (R) Edge, Google (R) Chrome, or Mozilla (R) Firefox


Note: You cannot upload or attach files while submitting the ticket. You must submit the ticket first and then upload the files.

  1. Log into the Intelligence Hub (
  2. Click My Activities.
  3. Click the ticket Subject to which you would like to upload files.
  4. On the bottom right portion of the screen, under the Upload/Download Files heading, click the button Click Here to Authorize
    Note: If this is the first time you are uploading/downloading files from your ticket, you will need to authorize. If you delete your browser cache or use a different browser, you will need to authorize again.
  5. After the page reloads, click +Add File button to upload files.


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