How uPerform Helps You Leverage Data for Better Decision-Making - Webinar recording

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By Angel Brown
Last Updated

If you are new to the uPerform community or need a refresher on how to get the most out of uPerform’s reporting capability, this session is for you!  During this session, we explore how uPerform empowers your administrators to leverage data more effectively, providing crucial insights into content accessibility, usage and learner needs. Discover how uPerform enables you to delve into the who, what, and why of content consumption, offering granular insights into who is accessing content and which resources are deemed most valuable. Learn how this data can illuminate learner preferences and needs, driving informed decisions on content creation and delivery.

Topics include: 

  • Walk through of the most popular reports and how they can help your software training strategy
  • Demo which reports can be used to support your organization before, during and after go-live
  • Preview of the newly released search engagement reporting
  • How to create customized reports and integrate data into third-party data visualization platforms

Moreover, we delve into uPerform’s extensive library of canned reports, offering a comprehensive toolkit to analyze and interpret data trends effortlessly. Explore how these reports can be tailored to suit your organization’s unique reporting requirements, ensuring that you extract maximum value from your data. Watch as we walk-through real-world scenarios to showcase how you can uncover actionable insights that drive success in your learning and development initiatives.

The functionality included in this webinar is available with the latest version of uPerform Cloud.

Downloads 

Column Names and Definitions for Reports in uPerform

uPerform New Author Resources

Q&A

1. What reports are only available in the latest cloud version?

Currently the Search Engagement Report, as well as adding a Feedback option to your custom report, is currently available in the latest cloud version.

2. Is the Feedback Report, a custom report or a standard uPerform report?

The Feedback Report is a custom report. When you go to create a copy of the document tracking report, you can go to Add Fields. And at the bottom of the field options, there's a section called User Feedback. This is where you can add the Rating, as well as the Feedback comments to your report.

3. What are the fields presented in the Help Request Report?

The current columns in the Help Request Report are: User Name, Full Name, Timestamp, Context, Hit Count, and Help Profile ID. For reference, Timestamp refers to when the in-app help was used. Context, is what term or context ID that they use to generate that in app help. Hit count, is how many results there were, so if there were no results for the in-app help search and so forth. And Help Profile ID is based on your connection profile identifier. If you are interested, please contact your Account Manager, or submit a ticket on the Intelligence Hub and we’ll discuss how to get started.

4. Are Power BI reports integrated with uPerform? Or do they need to be created ourselves?

Yes, we can sync uPerform data with Microsoft PowerBI and other analytics tools using our Reporting API. The reporting API is a premium add-on feature, that requires a small fee to use. If you are interested, please submit a ticket and we'll be in touch with more information.

Organizations need to have access to a BI platform of their own. There are both free and pro-level ($) versions of Power BI depending on what features and functions you need access to.

We help you with building the original template for your Power BI and we can provide templates as something to get you started. We can even assist you in modifying the templates. If you are interested, please contact your Account Manager, or submit a ticket on the Intelligence Hub and we’ll discuss how to get started.

 

 

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