uPerform client stalls when creating new documents/recordings


  • uPerform client hangs and never creates the document nor does the recorder toolbar appear when an author launches uPerform client >selects New> Enter a name for the file >select recording> browses to a desired location and Clicks ok. 
  • uPerform client stalls when creating new documents/recordings if free text blocks in the template have images that were not added using the Format menu option.
  • Will see the following error in the application.log:

    Critical : Inner Html for the body cannot be set.
    System.UnauthorizedAccessException: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
    at System.RuntimeType.ForwardCallToInvokeMember(String memberName, BindingFlags flags, Object target, Int32[] aWrapperTypes, MessageData& msgData)
    at mshtml.HTMLBodyClass.set_innerHTML(String )
    at ANCILE.uPerform.Document.HtmlEditor.HtmlEditorControl.set_InnerHtml(String value)
    at ANCILE.uPerform.Document.HtmlEditor.HtmlEditorControl.set_InnerHtml(String value)
    at ANCILE.uPerform.UI.Editor.Template.BlocksTab.SingleBlockPanel.LoadHtml()
    at ANCILE.uPerform.UI.Editor.Template.BlocksTab.SingleBlockPanel.txtSource_Leave(Object sender, EventArgs e)


  • Product: uPerform
  • Version: Cloud


This was identified as a defect


This defect was fixed in the 5.43.82 update.

Defect Number




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    Chandra Mullineaux

    This defect was fixed in the latest update to uPerform Cloud.