Getting Support
Using the ANCILE Intelligence Hub
- How to be copied on all tickets for your organization
- uPerform Intelligence Hub no longer supports Internet Explorer 11
- How to upload files to tickets on the Intelligence Hub
- How to submit a ticket
- Important Information about Internet Explorer 8 and the Intelligence Hub
- View Tickets (Active and Historical)
ANCILE Support Offerings
- Third-Party Support Matrix for Legacy Versions of uPerform
- Can ANCILE uPerform be hosted in the cloud?
- Can ANCILE provide professional services?
- ANCILE Global Support - Our Lifetime Commitment to Customers - White Paper
- ANCILE Products and SAP Premium Qualification
- uPerform version 5.30 standard maintenance ends June 30th, 2018
Getting Support via SAP (Outside US and Canada only)
- How do I find ANCILE Software updates not yet posted to the SAP Support websites? (Outside US and Canada only)
- Where can I download the Help Launchpad files from SAP? (Outside US and Canada only)
- How can I submit tickets, download software, and obtain product keys for ANCILE products via SAP? (Outside US and Canada only)